Because SENTIMENTAL JOURNEY products are custom-made products, we will not accept returns. Don’t worry though, if there’s a problem with your order, we’ll refund or send you a replacement. Please refer to our Refund Policy and contact us, our customer service team is ready to assist you. Please refer to our Refund Policy, and contact us here, our customer service team is willing to support you.

We want your order fulfilled the way you want it! We understand that everyone makes mistakes (including us!). Please review pictures and production information carefully before ordering.

In general, orders can only be canceled or modified within 24 hours of being placed as they will then go into production.